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Technical Support

To report any technical difficulty you may be experiencing with one of our products, just complete to form below and click on ‘Submit’. Our technical support team will respond promptly.


Title: First name: * Last name: *

Company name:


Your position:


Email: *


Phone:


Product: *


Product ID: (XXXX-XXXX-XXXX-XXXX) *


Version:* License type:* Operating System:*

Brief description of your difficulty: *


* required fields


Technical Support Contact Details:

Your purchase of an ARCHEION product includes a year's free technical support over the phone. Before calling, please have the following information ready:

  • Your Product ID
  • Your type of License
  • The product version number
  • The version of Microsoft Windows® your computer operates under

Telephone: +44 (0)20 7792 9561
Facsimile: +44 (0)20 7229 1272
Email: Please use the form above to email us

Please note: Technical Support can only respond during weekdays (excl. Public Holidays). Our office hours are 10 a.m. to 6 p.m. GMT.


Site visits:

If you require the visit of one of our team, we will charge £50/hour for this service (inc. travel time). **

** There will be no charge if your problem is due to a product defect

 
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